Refund Policy

Thank you for choosing Jobmarket.lk. We are committed to providing you with a seamless and satisfying experience. If you are not fully satisfied with your purchase or service, we are here to help.

Refunds

We offer refunds on select services within 7 days of the purchase date. To be eligible for a refund, your request must meet the following criteria:

  • The service purchased was not delivered as described.
  • There was a technical issue on our platform that prevented you from using the service.

Please note that refunds will not be provided for reasons outside of our control, such as:

  • Incorrect information provided by the user.
  • Change of mind after the service has been activated or delivered.

If your refund request is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items

Certain purchases are non-refundable, including but not limited to:

  • Job posting packages once a job ad has been published.
  • Resume database access fees once access has been granted.
  • Featured listings and promotional upgrades.
  • Subscription payments after the billing period has started.
  • Customized or personalized services.

Service Issues

If you experience any issues such as a technical error or an incorrect service delivery, please contact us immediately. We will review your case and offer a replacement service, credit, or refund where appropriate.

Refund Request Process

To request a refund, please contact our support team with the following information:

  • Order ID
  • Date of purchase
  • Description of the issue
  • Any supporting documentation or screenshots

Our team will review your request and respond within 3-5 business days.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

  • Name: D M R S Dissanayake
  • Phone: +94713064331
  • Email: support@jobmarket.lk

Address:
Mahapelopola,
Morahenagama,
Hatton,
Sri Lanka.

We are here to assist you and ensure your experience with Jobmarket.lk is efficient and rewarding.