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** Please mention Job Market Sri Lanka when replying to this advertisement **

System Support Engineer Level 2

Posted by: 99X Services (Pvt) Ltd

Posted date: 2018-Oct-18

Location: Colombo

We are on the hunt for System Support Engineers who are well experienced in ServiceDesk deliveries have excellent communication skills, self-confidence and possess strong analytical skills.

  • Acting as a Single Point of Contact and deliver support requests via over the phone and email.

  • Level 1 and 2 Service Level support for Microsoft Windows server/client, Microsoft Azure, Office 365 and other vendor applications.

  • Deliver an outstanding service to customers by meeting the below key metrics;

  • Customer centric mindset to develop an excellent client rapport

  • Taking ownership and maintain a higher customer satisfaction rate

  • Excellent telephone etiquette, ability to remain clam under pressure, use of positive language persuasion and closing ability

  • Out of the box innovative thinking, analytical approach when problem solving, attentiveness and excellent time management

  • Maintaining the Knowledge Base, knowledge sharing and training of junior colleagues.



  • Minimum two years’ experience in supporting remote customers. (Supporting Australian, US and European customers us an advantage)

  • Bachelor’s Degree or equivalent/Higher Diploma in Computing or related field is mandatory.

  • MCSA/MCSE or CCNA/CCNP or any other Vendor qualifications. (Azure/O365 is a plus)

  • A good understanding in Microsoft Azure, Microsoft Exchange, Office 365 and having prior support experience is a must.

  • Knowledge on data center operations & support services or exposure to Service desk/NOC would be an added advantage.

  • Having completed professional trainings on Customer Service Excellence and Voice Trainings is a plus.

  • Excellent work ethics and ability work with minimum supervision.

  • Willingness to work based on Australian calendar and working hours.

Package and Benefits

  • Competitive compensation package with opportunities for growth and professional development along with other fringe benefits.
  • Sponsorship on training programs, certifications and many other benefits.
  • Comprehensive medical insurance.
  • Performance based additional remuneration and allowances.
  • Quarterly & Annual bonus

Do you want to join the dream team? 

If you are confident that you are the ideal candidate for this position, e-mail your resume with a recent photo and two non-related referees, to recruitment(at) within 7 days of this advertisement. State the job title in the subject line. Only shortlisted candidates will be notified.


99X provides equal opportunities for everyone and takes all employment decisions based on business needs, job requirements and individual qualifications, regardless of race, color, religion, gender, marital status, national origin, age or disability. 99X does not tolerate discrimination or harassment based on any of these features. We commit to creating an inclusive environment for all employees.

Job Title System Support Engineer Level 2
Post Details
Posted By 99X Services (Pvt) Ltd
Job Function
Start Date
Cell Phone
Email recruitment(at)
Location Colombo
Deadline 2018-Oct-31
Location Location -> Colombo
Job Type Job Type -> Full-time
Classification Job Classification -> Information Technology