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Customer Experience Executive - Club Vision (Dialog Business Services)

Posted by: Dialog Axiata PLC

Posted date: 2018-Aug-21

Location: Colombo 02

Dialog Business Services

Dialog Business Services (Pvt) Ltd (DBS), a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka's flagship telecommunications company. The company manages Dialog's Customer Contact Management operation across its mobile, fixed line, pay television and broadband businesses.


  • Resolve Customer's Inquiries deftly and effectively within a timely manner.

  • Identifying and assessing customers' needs to provide satisfaction.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Provide appropriate solutions and alternatives, while handling customer complaints, follow up to ensure resolution.


  • Minimum 2-3 years of experience in Service or Hospitality industry

  • A Diploma or an equivalent qualification from a recognized University

  • Strong verbal communication skills in in Sinhala and English (Fluency in Tamil will be an added advantage)

  • Excellent listening and negotiation skills

  • Good Team player with a customer-oriented attitude

  • Willingness and ability to work on Shift / Rotational Shift Basis

Job Title Customer Experience Executive - Club Vision (Dialog Business Services)
Post Details
Posted By Dialog Axiata PLC
Job Function Customer Experience Executive
Start Date
Cell Phone
Email careers(at)
Location Colombo 02
Deadline 2018-Aug-31
Location Location -> Colombo
Job Type Job Type -> Full-time
Classification Job Classification -> Business Services