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Customer Experience Executive - Club Vision (Dialog Business Services)

Posted by: Dialog Axiata PLC

Posted date: 2018-Aug-21

Location: Colombo 02

Dialog Business Services

Dialog Business Services (Pvt) Ltd (DBS), a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka's flagship telecommunications company. The company manages Dialog's Customer Contact Management operation across its mobile, fixed line, pay television and broadband businesses.

Responsibilities

  • Resolve Customer's Inquiries deftly and effectively within a timely manner.

  • Identifying and assessing customers' needs to provide satisfaction.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Provide appropriate solutions and alternatives, while handling customer complaints, follow up to ensure resolution.

Requirements

  • Minimum 2-3 years of experience in Service or Hospitality industry

  • A Diploma or an equivalent qualification from a recognized University

  • Strong verbal communication skills in in Sinhala and English (Fluency in Tamil will be an added advantage)

  • Excellent listening and negotiation skills

  • Good Team player with a customer-oriented attitude

  • Willingness and ability to work on Shift / Rotational Shift Basis

Job Title Customer Experience Executive - Club Vision (Dialog Business Services)
Post Details
Posted By Dialog Axiata PLC
Job Function Customer Experience Executive
Start Date
Salary
Cell Phone
Email careers(at)dialog.lk
Location Colombo 02
    
    
Deadline 2018-Aug-31
    
    
    
    
    
    
    
    
Category
Location Location -> Colombo
Job Type Job Type -> Full-time
Classification Job Classification -> Business Services