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Assistant Manager – Business Analysis – CRM & Billing (Dialog - Group Information Technology)

Posted by: Dialog Axiata PLC

Posted date: 2018-Aug-21

Location: Colombo 02

The job

Bridging the gap between the software developers and the system requirement owners in order to enhance customer experience through new systems features for improved business processes.

  • Ensure to enhance customer experience (business owners, developers and QA members) by improving documentation methods, processes and techniques
  • Analyse the user requirements and business process prepared by the end users to identify the feasibility of implementing the user requirements within the current system.
  • Preparation of documents for system configuration
  • Revisit and refine business processes to increase efficiency for better customers service.
  • Identify UAT’s for setting up of data requirements for implementation
  • Conducting research to identify the new billing systems in order to contribute to enhance the existing system
  • Provide input to the strategic direction of technology investments and evaluate security threats periodically.

The person

  • The candidate should possess a Degree in IT or a Degree in Physical Science with a IT Diploma from a recognized university or institute
  • Minimum of 02 years exposure in a similar capacity
  • Should possess good skills in communication / presentation and team work
  • Having exposure in writing / reporting / analysing / decision making / Learning and Research will be an added advantage.
  • Should be flexible and able to follow instructions and procedures
Job Title Assistant Manager – Business Analysis – CRM & Billing (Dialog - Group Information Technology)
Post Details
Posted By Dialog Axiata PLC
Job Function Assistant Manager – Business Analysis – CRM & Billing
Start Date
Cell Phone
Email careers(at)
Location Colombo 02
Deadline 2018-Aug-31
Location Location -> Colombo
Job Type Job Type -> Full-time
Classification Job Classification -> Information Technology