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Senior Executive - Business Analysis - CRM and Billing (Dialog - Group Information Technology)

Posted by: Dialog Axiata PLC

Posted date: 2018-Aug-21

Location: Colombo 02

The Job

  • Responsible in building the relationship between Software Developers and system owners by improving the current business process to enrich the customer satisfaction.
  • Pay attention to in enhancing customer experience by improving documentation methods, processes and techniques.
  • Project Management will be a key responsibility of this role to ensure a smooth project delivery.
  • Identify the end user requirement and involve in the project from the beginning to the end.
  • Revisit and refine business process to increase efficiancy to give a better service to customers.
  • Ensure data presantations by using Data flow diagrams, Wireframes, etc)
  • Should be self-motivated to study and explore new industry solutions to introduce effective problem solving methods for existing problematic areas.
  • Identify the UAT cases, preertion and execution and setup data required to run these cases.
  • Responsible in creating user friendly manuals and providing training to the divisional trainers and end-users.

The Person

  • Should hold a BSc degree in IT or Physical science with a diploma in IT/ BIT or above.
  • Minimum 2 years' work experience in a similar position.
  • Should have good communication, presentation and team work skills.
  • Excellence writing skills with good data presentation skills.
  • Ability to follow instructions and be able to adopt for changing environment.
Job Title Senior Executive - Business Analysis - CRM and Billing (Dialog - Group Information Technology)
Post Details
Posted By Dialog Axiata PLC
Job Function Senior Executive
Start Date
Cell Phone
Email careers(at)
Location Colombo 02
Deadline 2018-Aug-31
Location Location -> Colombo
Job Type Job Type -> Full-time
Classification Job Classification -> Information Technology